Shipping Policy

PyroAg supplies Wood Vinegar to customers across Australia, with delivery options varying according to product size, order quantity and destination.

Order Processing

Orders are processed as promptly as possible following confirmation of payment. Processing and dispatch times may vary depending on product availability, order size and delivery requirements.

If there is an unexpected delay or issue with your order, the PyroAg team will contact you using the details provided with your order.

Shipping & Delivery

Shipping costs and available delivery options are determined according to the products ordered and delivery destination.

Smaller orders may be shipped using standard parcel or courier services. Larger products and bulk orders may require specialised freight arrangements.

Delivery timeframes vary depending on your location, carrier and freight requirements. Any delivery timeframe provided is an estimate and may be affected by circumstances outside PyroAg's control.

Large & Bulk Orders

Larger quantities, including drums, IBCs and commercial orders, may require individual freight arrangements.

Where required, PyroAg will contact you to confirm delivery details, freight requirements or any additional information needed to arrange your order.

For assistance with a larger order, please contact the PyroAg team before purchasing.

Regional & Remote Deliveries

PyroAg supplies customers throughout regional and rural Australia. Additional freight charges or delivery arrangements may apply to some regional and remote locations.

Where standard delivery is unavailable, PyroAg will contact you to discuss available options.

Local Stockists

PyroAg Wood Vinegar is also available through a network of distributors, dealers and agents across Australia.

For local product availability or larger quantities, visit our Stockists page to find your nearest supplier.

Delivery Issues

Please check your order as soon as possible after delivery. If your order arrives damaged, is incorrect or an item is missing, please contact PyroAg with your order details and, where relevant, photographs of the issue.

For information about returns, refunds and your consumer rights, please refer to our Refund Policy.

Questions About Shipping?

For questions about delivery, freight or a larger commercial order, please contact PyroAg before placing your order.