.png)
Shipping Policy
PyroAg supplies Wood Vinegar to customers across Australia, with free standard delivery included for products purchased through our online store. Delivery methods and arrangements may vary depending on product size, order quantity and destination.
Order Processing
Orders are processed as promptly as possible following confirmation of payment. Processing and dispatch times may vary depending on product availability, order size and delivery requirements.
If there is an unexpected delay or issue with your order, the PyroAg team will contact you using the details provided with your order.
Shipping & Delivery
Free standard delivery is included for products purchased through the PyroAg online store within Australia.
Smaller orders may be shipped using standard parcel or courier services. Larger products and bulk orders may require specialised freight arrangements.
Delivery timeframes vary depending on your location, carrier and freight requirements. Any delivery timeframe provided is an estimate and may be affected by circumstances outside PyroAg's control.
Large & Bulk Orders
Larger quantities, including drums, IBCs and commercial orders, may require individual freight arrangements.
Where required, PyroAg will contact you to confirm delivery details, freight requirements or any additional information needed to arrange your order.
For assistance with a larger order, please contact the PyroAg team before purchasing.
Regional & Remote Deliveries
PyroAg supplies customers throughout regional and rural Australia. Delivery to some remote locations may require alternative or specialised freight arrangements.
Where standard delivery is unavailable, PyroAg will contact you to discuss available delivery options.
Local Pickup
Local pickup may be available by prior arrangement. If you would prefer to collect your order, please contact the PyroAg team before placing your order to discuss availability and collection arrangements.
Local Stockists
PyroAg Wood Vinegar is also available through a network of distributors, dealers and agents across Australia.
For local product availability or larger quantities, visit our Stockists page to find your nearest supplier.
Delivery Issues
Please check your order as soon as possible after delivery. If your order arrives damaged, is incorrect or an item is missing, please contact PyroAg with your order details and, where relevant, photographs of the issue.
For information about returns, refunds and your consumer rights, please refer to our Refund Policy.
Questions About Shipping?
For questions about delivery, freight or a larger commercial order, please contact PyroAg before placing your order.