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Refund Policy
At PyroAg, we want you to be satisfied that the products you receive are supplied as ordered and in appropriate condition.
This Refund Policy outlines how we handle returns, refunds and issues with products purchased directly from PyroAg.
Damaged, Faulty or Incorrect Products
Please inspect your order when it arrives.
If a product is damaged in transit, faulty, incorrect or you believe there is another issue with your order, please contact PyroAg as soon as possible.
To help us assess the issue, please provide your order details, a description of the problem and, where appropriate, photographs of the product and packaging.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a replacement, refund or other solution.
Change of Mind
PyroAg is not required to provide a refund or replacement if you simply change your mind, order the incorrect product or quantity, find the product elsewhere at a lower price, or decide you no longer require the product. This does not affect any rights you may have under Australian Consumer Law.
If you have made an error with an order that has not yet been dispatched, please contact PyroAg as soon as possible. Where possible, we will assist with changes before dispatch.
Returning a Product
Please contact PyroAg before returning a product so that we can review the issue and provide appropriate return instructions.
Do not send products back without first contacting our team, particularly larger drums, IBCs or other products requiring freight arrangements.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs may need to be reimbursed by the business. Special arrangements may also apply to products that are large, heavy or difficult to return.
Refunds
Where a refund is approved, PyroAg will arrange the refund using an appropriate payment method.
Processing times may vary depending on your financial institution or payment provider.
Products Purchased Through a Stockist
If you purchased PyroAg Wood Vinegar from an independent distributor, dealer or stockist, please contact the business that sold you the product in the first instance regarding your purchase.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Consumer guarantees apply automatically where applicable and may provide rights to a repair, replacement, refund or other remedy when goods fail to meet those guarantees.
For further information about consumer rights and guarantees, visit the Australian Competition and Consumer Commission (ACCC).
Contact PyroAg
If you have a problem with an order or would like to discuss a return or refund, please contact the PyroAg team:
Phone: 1800 PyroAg (1800 797 624)
Email: info@pyroag.com