Privacy Policy

PyroAg respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, purchase our products, contact us or subscribe to receive communications from PyroAg.

Information We Collect

We may collect personal information including your name, email address, phone number, billing and delivery address, order information, enquiry details and communication preferences.

We may also collect information about how you interact with our website, including browser, device and usage information collected through cookies and similar technologies.

We only collect information that is reasonably necessary for our business activities and the services we provide.

How We Collect Information

We may collect personal information when you:

place an order through our website
submit an enquiry or contact form
subscribe to our newsletter or other communications
communicate directly with the PyroAg team
interact with our website and online services

Some information may also be collected automatically through cookies, analytics and other website technologies.

How We Use Your Information

We may use personal information to:

process and fulfil orders
arrange shipping or collection
respond to enquiries and provide customer support
communicate with you about your purchase
manage customer relationships
improve our website, products and services
maintain website security
meet legal and administrative requirements
send PyroAg news, research, field insights and product updates where you have chosen to receive these communications

Newsletter & Marketing Communications

If you subscribe to the PyroAg newsletter or otherwise consent to receive marketing communications, we may use your contact details to send you relevant news, research, product information, field updates and other PyroAg communications.

You can unsubscribe at any time using the unsubscribe link provided in our marketing emails or by contacting PyroAg.

Unsubscribing from marketing communications will not prevent us from sending communications necessary to process an order, respond to an enquiry or provide information about an existing transaction.

Online Orders & Payments

When you purchase through the PyroAg website, payment transactions may be processed by third-party payment providers.

PyroAg may not receive or store your complete payment card details. Payment information is handled according to the security and privacy practices of the relevant payment provider.

Cookies & Analytics

The PyroAg website may use cookies and similar technologies to support website functionality, understand how visitors use the site and improve the online experience.

Third-party services used by the website may also place or access cookies in accordance with their own privacy practices.

Where available, you can manage cookie preferences through the website or your browser settings.

Sharing Your Information

We may share personal information with service providers where reasonably necessary to operate our business. These may include website and eCommerce providers, payment processors, delivery and freight providers, email and communication services, IT providers and professional advisers.

We may also disclose information where required or authorised by law.

PyroAg does not sell personal information to third parties.

Storage & Security

PyroAg takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Some information may be stored or processed using third-party or cloud-based services

Access & Correction

If you would like to request access to personal information we hold about you, or believe that information needs to be corrected, please contact PyroAg

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will be published on this website.

Contact PyroAg

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

PyroAg Pty Ltd
Phone: 1800 PyroAg (1800 797 624)
Email: info@pyroag.com